The Health of Your Business: 4 Things to Consider in the Pandemic Era

By March 12, 2020 BioPharma, Blog

The Coronavirus / COVID-19 virus has brought healthcare back to the forefront of our national conversation. As a Managed Services Provider, TCG has frequently drawn a comparison between personal health and a well-functioning network and computer infrastructure. Just like a person pursues diet, exercise, and diligent virus prevention, a company can “stay in shape” with proper patching/firmware updates, investments in cybersecurity, and recommended upgrades.

With that in mind, here are 4 often overlooked considerations to increase the resiliency of your organization.

1. Can your staffers work remotely?

It’s important to think about secure VPN, remote desktop, and cloud access for all employees. Without access to files, folders, and email, the average employee operates at a fraction of their normal efficiency.

2. Can your staffers communicate remotely with ease?

Communication is key in the modern work environment, but some of that interaction can be lost without the right tools and training in place. Collaboration tools like Microsoft Teams have a robust chat feature built right in, which allows for one-on-one and group conversations. Microsoft Teams is incredibly convenient because it doubles as a file sharing workspace. Providing staffers with conference room software, cameras, and microphones allow presentations to go forward without a hitch.

Another thing to keep in mind is VoIP phone technology. With a modern telephony system, your team to handle calls and voicemail from their own extension, as though they were sitting at their desks.

3. Does your MSP offer quality remote assistance?

Minimizing exposure to germs prevents the spread of infection. TCG prides itself on solving hardware and software issues via remote access whenever possible, to preserve your health and ours.

4. Does your MSP follow illness mitigation best practices?

TCG’s talented technicians and engineers receive training on a lot more than how to set up and fix hardware. We teach and reinforce the recommendations of the CDC on illness prevention, which curtails the spread of many communicable diseases including Coronavirus.

That includes handwashing before and after onsite visits, avoiding personal contact with people that are sick, as well as covering the nose and mouth when coughing and sneezing. And we absolutely encourage all staff to stay home when they’re sick.

If you’re facing an IT crisis, the most important thing to remember is: don’t panic. Seek reliable, unbiased advice from the experts at TCG. Contact us here today!

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