|1||Can our IT infrastructure support our projected growth? Are we leveraging up-to-date technology?||Identify the age of workstations, laptops, servers, firewalls, switches, routers, and wireless access points.|
|2||Is our Help Desk IT support responsive and knowledgeable enough?||Internal onsite IT may only know their own technology ecosystem and lack insight into newer techniques and technologies.
|3||When it comes to data backup and recovery, what’s the business’s Recovery Time Objective [RTO] and Recovery Point Objective [RPO]?||Determine how long you can tolerate lost access to critical data and how much data loss is acceptable.|
|4||Does the business have detailed IT documentation? What about a single document with network administration passwords, located on premise and in a safe place?||If leveraging outsource IT support with a Managed Service Provider [MSP], business owners have the right to ask for this information.|
|5||What does our cyber security stack look like?||Network security, endpoint security, email security, breach detection, Dark Web scans, phishing & penetration testing should be in the mix.|
|6||Is our staff trained on password management best practices?||Using complex, strong passwords and changing them frequently can prevent bad actors (both internal and external to the company) from doing damage. Enabling two-step authentication (often called 2FA or Two Factor Authentication) offers significantly enhanced security.
|7||Are we vulnerable to email phishing scams? What about other hacking schemes?||91% of all cyberattacks start with a phishing email. Ongoing training is key to preventing cybercriminal scams.|
|8||Do we need Cybersecurity insurance?||Cybersecurity insurance is inexpensive, and the additional peace of mind makes sense for many businesses.|
|9||Could we save money, increase efficiency, and improve security by migrating to a cloud service?||Cloud computing isn’t one-size-fits all, but for many businesses it can be transformative.|
|10||Who do I trust for an unbiased view of the business’s IT environment & strategic planning guidance?||New England businesses that need a candid, confidential IT consultation in 2020 should reach out to TCG Network Services--the IT consulting experts.|